Feedback from previous guests about their experience
76%
liked the resort and would come back again
7.6/10
Very good
Rooms
8.2
Location
9.4
Service
8.6
Dining
9.2
Guest reviews
7.6/10
based on 5 reviews
Ruth
United States of America,
February
2025
5.0/10
My stay at Hakone Ginyu was mostly good, with stunning mountain views and a relaxing private onsen that made for a perfect retreat. However, the occasional noise from children in the lounge was somewhat distracting, and while the room was beautifully designed, some outdoor furniture showed wear. Overall, I would happily return for the unique experience. 🌄🥢
Rooms
9.0
I loved my spacious room with a private onsen and a beautiful mountain view from the balcony. The design was cozy, though the outdoor furniture was a bit worn.
Service
9.0
The staff were attentive and responsive, always ensuring I had someone who spoke English during my stay. They made my meals enjoyable by explaining each dish.
Location
10.0
The ryokan is nestled in a quiet setting, offering serene views of the mountains. It felt like a perfect escape, even during the rain.
Dining
10.0
The meals were extravagant, featuring beautifully presented dishes. The selection of wagyu, lobster, and sashimi was particularly nice.
Facilities
9.0
The private onsen in my room was the highlight, and having access to the public baths added to the experience.
Travis
United States of America,
January
2025
6.2/10
My stay at Hakone Ginyu was a good escape, marked by a tranquil setting and stunning mountain views. The in-room dining experience was really good, offering an array of beautifully presented dishes. However, I found some aspects of the room slightly dated, which affected my overall impression. Despite that, the attentive service and unique amenities made my visit truly nice.
Rooms
8.0
I stayed in a spacious room on the first floor, close to nature, but I missed out on the panoramic views enjoyed by guests on higher floors. The room had tatami mats and a private outdoor onsen, which was fantastic for relaxation.
Service
10.0
Service throughout my stay was extremely attentive. The check-in process was laid-back, and welcome drinks were a nice touch. Staff were eager to assist, making the experience feel personal.
Location
8.0
The ryokan is located on a hill, offering a peaceful ambiance that's perfect for relaxation. However, the steep walk from Miyanoshita Station could be challenging with heavy luggage.
Dining
9.0
Both dinner and breakfast were served in-room and were truly wonderful. The kaiseki dinner featured numerous small dishes that were beautifully presented, although some were challenging for my western palate.
Facilities
9.0
The private onsen was a highlight and provided a beautiful view of the surrounding mountains. The spa services, including massages, were also really good and shouldn't be missed.
Todd
United States of America,
January
2025
7.0/10
I had an very nice stay at Hakone Ginyu, where the amazing views and serene atmosphere truly made it special. Every detail, from the attentive service to the opulent dining experience, contributed to making my time here lovely. While the luxury came at a price, the overall experience felt worth every penny. 🌿✨
Rooms
10.0
My first-floor room was spacious and beautifully arranged, complete with two private onsens that opened up to stunning views. The seamless indoor-outdoor design created a relaxing atmosphere.
Service
10.0
The staff was incredibly hospitable and attentive, going out of their way to ensure I had everything I needed throughout my stay.
Location
10.0
Nestled in a tranquil area with lovely mountain views, the location felt both remote and close to attractions like Miyanoshita Station.
Dining
10.0
The dining experience was gourmet, with a generous 14-course dinner that tasted Michelin worthy. I enjoyed trying unique dishes, although there was quite an abundance of food!
Facilities
10.0
The on-site facilities were luxurious, especially the infinity pool onsen overlooking the mountains. It was a perfect place for relaxation and unwinding.
Ronnie
United States of America,
October
2024
6.0/10
My stay at Hakone Ginyu was a mix of highs and lows. The amazing views and private onsen were lovely highlights, but I faced some discomfort with the room and had a few issues with the service. Overall, while the experience was special, there were elements that could be improved.
Rooms
6.0
The view from my room was stunning, but I found the bed uncomfortable. I was also disturbed by spiderwebs on the ledges, which made for a restless night.
Service
7.0
The staff were exceptionally kind and went out of their way to make my stay pleasant, though there were some mix-ups with drink orders. The checkout felt a bit pushy as they insisted I sit and wait.
Location
10.0
Hakone Ginyu's location offers jaw-dropping views of the valley and mountains. The private onsen overlooking the scenery is truly a highlight.
Dining
8.0
The kaiseki dinner was intricate and good, while breakfast was generous but perhaps a bit too much food for me. The focus on meals with dietary considerations was appreciated.
Facilities
9.0
Having a private onsen in my room was a unique feature that enhanced the relaxation experience, complemented by the beautiful outdoor public onsens.
Edgar
United States of America,
October
2024
7.2/10
My stay at Hakone Ginyu was marked by stunning mountain views and a nice dining experience, though the hotel showed signs of age. The private onsen with scenic surroundings was a highlight, allowing for deep relaxation. However, the service had its ups and downs, particularly with some small issues during dinner.
Rooms
8.0
My room was spacious and featured tatami mats throughout, with a cozy lounge that transformed into a sleeping area. The outdoor deck had a private onsen bath which provided beautiful views, making it a truly relaxing sanctuary. However, I did notice a bit of a musty smell, likely from the hotel's age.
Service
7.0
The staff was incredibly attentive and went out of their way to offer helpful service, from handling my bags to accommodating my requests. Yet, I did experience some frustrating delays when trying to communicate certain needs at the reception.
Location
9.0
The hotel is perfectly situated with amazing views of the mountains from my private onsen, allowing for a peaceful escape surrounded by nature. I loved soaking in the onsen while enjoying the scenery.
Dining
9.0
The meals were a true highlight, especially the kaiseki dinner, which offered a good progression of dishes over two hours. Even the breakfast provided a mini version of the dinner, but I felt a bit overwhelmed by the sheer quantity of food served at times.
Facilities
7.0
While the facilities, including the public onsen, were enjoyable and uncrowded, I noticed some signs of age in the wooden structures, indicating a need for upkeep. Despite this, the experience remained lovely and relaxing.